Help for Guests - Flatio
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Help Center Help for Guests Payments
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Help for Guests

Payments

When do I have to pay the rent?
Wondering how the payment due dates are set and why? There's a simple system! Check out our explanations in this article.
What methods can be used to pay the rent?
Not sure about Flatio's payment options or what you should do if your payment doesn't go through? See this article for our guidance!
Can I pay the rent in cash?
Would you like to pay rent in cash directly to the host? Find out when we allow this and what needs to be done for everything to be in order.
In what currency should I pay the rent?
In this article, you can learn what should be done if the host's currency is different than yours. See our recommendations below!
Can I get an invoice or other proof of rent payment?
How does the invoicing work on Flatio and who can provide you with these billings? Read this article to see all you need to know!
Is it possible to change the due dates of payments?
Even though the payment due dates cannot be changed on the lease agreement, there is another option. See more information below!
Daniela from helpdesk
Do you need to change any contract details ASAP? Contact your host. You must have written consent to change your contract.
Is it possible to split the payments among several people?
Would you like to split a rental payment amongst multiple people? In this article, you can find out whether it's possible.
Is it possible to pay two rents in advance?
Do you prefer covering more (or even all) rental payments in advance? In this article, you can learn that it's not an issue!
Do I have to pay a deposit or any additional fees on Flatio?
How does Flatio's no-deposit policy work, and why are there some listings requiring a refundable deposit? Find out below!
What if the host requires a deposit?
Curious about deposit payments and Flatio's policies connected to them? Here you can learn all you need to know about this topic!
I have already paid the rent, but the payment still appears as unpaid. Why is that?
Find out how the payments work, how you can recognize if something went wrong, and how to handle any of the possible issues.
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