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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Célia usually responds to messages within 5 hours .
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
Very nice neighborhood in the city center full of restaurants bars and walking distance from all points of interest
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The apartment was missing some key things essential for a long stay such as a chopping board, toilet brush (after 2 weeks I was able to ask housekeeping servicing another apartment for this), basic cooking ingredients (oil, sugar, salt/pepper) and basic cleaning supplies (dishwashing liquid, sponge). Also, only 2 coffee capsules were provided and there are no comfortable chairs for working at the table, only wooden stools. Although, the apartment seems to be quite new to being rented as all the saucepans and dishes still had the purchase stickers on them.
The airconditioner stopped working after one week and was not functioning for over a week and despite informing the landlord the day after this was discovered, I received little communication about when it would be fixed. Unfortunately this meant it was necessary to have the windows open for ventilation and the traffic, rubbish collection and nearby building noise was quite loud, especially for sleeping.
When I requested to extend my stay 2 extra nights, I was charged an inflated short stay rate, despite no extra housekeeping being required.
Nevertheless, I think most of the issues were due to the apartment being newly rented and otherwise, it is well appointed with the bed, linen and shower of excellent quality. It's also in a fantastic location! I would recommend staying here.
Great central location! I felt safe walking at night as it is a busy, well-lit area and the police station nearby. There are mini-markets just downstairs and lots of restaurants nearby. I would advise not to walk in the alleyway behind the apartment after dark.
It's a close walk to the bridge across to Gaia and the Jardim do Morro is amazing for sunset and special events. Praca Batalha nearby is a nice area for cafes, markets and free open-air cinema in the summer. Everywhere you want to go in Porto is within walking distance and in my opinion this is the best area to stay in Porto.
If you're looking for the PERFECT location, this is it. Walking distance to the Se Cathedral, Sao Bento Station, Douro River, 5 mins to Dom Luis Bridge, restaurantes, cafes, markets, and so much more.
From this flat you have access to EVERYTHING that Porto has to offer and you can walk to all of it.
The city center